|Check-in||From 14:00 hours|
|Check-out||Until 11:00 hours|
|Pets||Pets are Not Allowed|
|Reservation & Payment Policy|
• All room reservations/hotel bookings are subject to availability only. • To book and confirm the reservation, a 100% advance payment is to be made in favor of “Holistic Hospitality Services Private Limited”, payable at Axis Bank. • Payment through Credit Card will attract 3% extra, calculated on total billing amount. • All payment deposits should be free and clear of any withholding tax and deduction. Bank charges, difference of currency exchanges and/or other charges, if any, for remittance (by remitting bank or by intermediary bank) would strictly be borne by payer. • A full and final 100% deposit of payment in our account only confirms your booking with us. Failing of which the booking shall be presumed to be not required and cancelled, and thus the same will be released automatically without further intimation and our cancellation policy shall apply for refunds, if any, of the deposits against the booking. Only on receipt of the full and final deposit, the reservation/booking confirmation voucher shall be issued by us. • The payment for any in-room or restaurant meal consumption and any other services availed during the stay shall be settled by the Guest at the Front Desk before check-out from the hotel.
|Policy Regarding Cancellation / No Show / Early Departure|
• In case of cancellation or Reduction in number of rooms for any avoidable / unavoidable reasons we must be informed in writing. Cancellation / retention charges would be effective from the date we receive letter in writing, and cancellation charges would be as follows:- • 59-30 days - 10% of the full amount • 29-15 days - 50% of the full amount • 14-08 days - 75% of the full amount • 07 days or less/no show - NO REFUND • Reduction in Rooms or Nights 07 days before check-in - NO REFUND • For high peak season bookings (from 1st April to 15th July and from 15th December till 15th January) - please note that if the booking for high peak season is/are cancelled, due to whatsoever reason, no refund would be made for said cancellation. • Please note that irrespective of above mentioned cancellations slabs - in case of cancellation of reservation after the booking is made with us - minimum 10% service charges would be applicable. • For any cancellations less than 15 days prior to arrival, the 75% payment is retained by the hotel. You can, however, choose to transfer the booking to another date, depending on availability, subject to utilization of this facility in the next immediate 15 days. • In the event of premature departure, the full extent of the stay as originally booked and confirmed will be charged. • Credit card cancellations will be charged 5% extra. • Resort will not be liable for any Refund, if the booking is cancelled, or guests no show due to adverse weather conditions, road blocking, riot, heavy rain, any natural disaster etc, which is not in control of the Resort Management. • Refund: In regard to refund of unused/unutilized services (which are paid for and cancelled in advance) the refund amount would be worked out on the basis of cancellation policy as described above and the money would be accordingly refunded in the same bank account or to the same person who has made the payment to us. Please note that the refund process can take 2 - 4 weeks due to banking procedures. If the refund is made to the credit card account OR to Bank account, the bank charges would be debited from the refund amount.
Bringing personal liquor / alcoholic drinks or consumption is strictly prohibited inside the resort premises as per the policy & direction of Department of Excise-Himachal Pradesh.
|Maid/ Driver Policy|
• For Maids: We have a room with beds in a building just outside the resort. This is secure and safe. We charge Rs.500+taxes per night for the dormitory room which includes B’ fast, Lunch and Dinner at the staff cafeteria. If maids dine at the restaurant buffet for any meal, charges as applicable would be added to your bill. • For Drivers: The hotel has no provision for them. You can, however, contact the reception who would be happy to assist you with information for nearby guesthouse & small budget hotels for them.
|Guest ID Proof|
• For security reasons & instructions as per Himachal Government, it is mandatory for all guests to carry & present one of the IDs (i.e. Driving License / Voter Card / Passport) at Front desk during check-in formalities. In case of Foreign Nationals, presenting Passport on arrival is mandatory.
|Check-in / Check Out Time|
• Standard Check-in & Checkout time is 1400 hrs & 1100 hrs respectively, however, an early check-in or late checkout depends on room availability.
|Internet||Internet Available on extra charge|
|Business Facilities||Audio Visual Equipment, Banquet Hall, Board Room, Business Centre, Conference Equipments, Conference Room, DJ - Surcharge|
|Cleaning HouseKeeping Services||Daily New Linen , Evening Turn Down Service, Ironing Service, Laundry Facilities , Bathroom|
|Food and Beverages||24 Hour Room Service, Bar, Breakfast Served in the Room, Lunch served in the Room, Dinner Serverd in the Room, Restaurant - À La Carte, Restaurant Buffet|
|Property Facilities||24 Hour Security, Air Conditioning - Public Area, Backup Generator , Banquet Facilities, Bar, Breakfast Services , Buffet Breakfast , Complimentary Newspapers in Lobby, Gym / Fitness facilities, Meeting and Banquets Space, Safari|
|Reception Services||24 Hour Front Desk, Early Check-In (ON REQUEST, STATUS ON ARRIVAL), Late Check-Out (ON REQUEST, STATUS ON ARRIVAL), Doctor on Call, Luggage Storage, Newspapers, Parking FREE, Travel Desk|
|Transport||Railway Station Transportation by Car Surcharge|
|Wellness and Pool||SPA, Swimming Pool – Outdoor|